Questions & Answers

Spyder owner questions

I did not receive my owner’s welcome package in the mail.

You should receive your Spyder welcome package within two months of taking delivery of your new Spyder. If you haven’t received your package yet, the first step is to verify with your dealer if he/she has registered your Spyder with BRP. If your dealer has done so more than two months ago, please send an email to SpyderTeam@BRP.com.

I did not receive my owner code.

You should receive your Spyder welcome package with your owner code within two months of taking delivery of your new Spyder. If you haven’t received your card yet, the first step is to verify with your dealer if he/she has registered your Spyder with BRP. If your dealer has done so more than two months ago, please send an email to SpyderTeam@BRP.com.

In the meantime, we invite you to register as an enthusiast. You can change your status to Spyder owner when you receive your card.

My owner code does not work.

To register as a Spyder owner on SpyderRyder.com, you must enter your 9-digit code found on the membership card you received by mail.

It is important to type the code exactly as it appears on the card. A common source for errors is mistaking the letter O for the number 0 or vice versa.

Once you have entered your owner code, make sure to click on the “Next Step” link at the bottom right of the page.

If you are still experiencing issues, please send an email to SpyderTeam@BRP.com.

I would like to submit my application for my 5K, 25K or 100K mileage pin.

To receive your 5K, 25K or 100K mileage pin, you must first be registered on the Spyder Website as an owner. To create a new account as an owner, click on the “Register” button at the upper right-hand side of the Website and follow the steps, using the owner code you received by mail in your welcome package.

Once you have created your owner account, click on “Sign In” in the upper right-hand corner of the Website. Once you have signed in, click on the “My Profile” link on the upper right-hand corner. Once you are in your profile, click on the “Get My Jacket Pin” button under your photo, as shown in the image below:

You will be taken to a screen as shown below where you will be required to submit a photo of your odometer as well as a photo of yourself with your Spyder. Click on “Submit”.

You will then be taken to a confirmation screen. At this point you will also have the chance to validate your mailing address if it is incorrect in our system.

Your request will be processed by BRP. Once your request is approved, you will be sent the mileage pin(s) for which you qualify within one month of your request.

I am an owner but cannot switch my status from enthusiast to owner.

1) Here is a step-by-step guide to switching your status from enthusiast to owner. First, you must login to your account by clicking on “Sign In” on the upper right-hand corner of the site, as illustrated in the image below:

2) Enter your username and password in the fields provided.

3) Click on “My profile” on the upper right-hand corner of the site, as shown in the image below:

4) Once your profile is open, click on the “My Profile” tab, as shown below, then on the “Edit Profile” button.

5) You will get a screen that summarizes your profile details and allows you to edit them. The first step allows you to change your status from enthusiast to owner. Select the option “I am a Spyder owner” and enter the owner code you received in your welcome package.

6) Then, hit the “Submit” button on the lower right-hand corner to confirm your status as an owner.

Other website-related questions

I have created an account but cannot log on to the Website.

If you have forgotten your password, it is possible to reset it through the Website. Click on the “Sign In” link on the upper right-hand corner of the Website. Then click on the “Retrieve Your Password” link on the login screen, as shown below. You will be asked to enter the email address with which you registered. You will then receive an email indicating how to reset your password.

It is also possible that your account has not been validated. Please send an email to SpyderTeam@BRP.com with your email address and any details about your account, and the team will troubleshoot the issue.

I am having difficulties setting up a club.

Any registered member of SpyderRyder.com can create a club. Please note that all club requests must be approved by BRP before appearing online. Here is a step-by-step guide to setting up a club:
1) Begin by registering as a member on SpyderRyder.com. Once you have created your account, sign in by clicking on the “Sign In” link on the upper right-hand corner of the Website as shown below:

2) Then, click on the “My Profile” link at the top right-hand corner of the Website, as shown below:

3) Select the “Clubs” tab in your profile then click on the “Create Club” button as indicated below:

4) Confirm your personal details and click on the “Next Step” link.

5) The next screen is where you fill in the details about your club. Click on “Next Step”.

6) You will be asked to confirm your club’s location on the map. This will determine where your club icon will be placed on the SpyderRyder map. Click on “Next Step”.

7) You will be asked to select an image to represent your club. You can upload your own or use a standard image. Click on “Next Step”.

8) You will come to a validation screen where you can confirm your information or edit it if anything was entered incorrectly. Once you’re done, click on “Next Step”.

9) You will be taken to a confirmation screen. Your request is now being validated by BRP. You will receive an email from BRP once your request has been examined.

I have created a club but cannot find it on the map.

If you cannot find your club on the map, first of all make sure that your club has been approved by BRP. This process can take up to two days.

If your club has been approved and you still cannot find it on the map, the problem may be that the club is not correctly positioned geographically in the Website’s system. To verify that your club’s position on the map is correct, sign in to your member profile by clicking on the “Sign In” link in the upper right-hand corner of the Website and then the “My Profile” link in the upper right-hand corner.

Go to the “Club” tab of your profile and select “Edit My Club”. You will then be taken through the steps to edit all of the details of your club, including the club’s position on the map. At each screen, you need to click on “Next Step” to go to the next screen. On the third screen, you will find a map. Use the zoom in and zoom out function to find the club’s location on the map and center the cursor on the exact geographic location. Click on “Next Step” to confirm the geographic location. You will be taken to the final screen to edit your club’s image that appears online. Click on “Next Step”. You will then see a validation screen where you can review all details of your club. Click on “Next Step” to confirm all of the details.

I would like to add or remove a photo.

You must be a registered member to add photos to the Website. To create an account, click on the “Register” link in the upper right-hand side of the Website. Go through the steps to create your profile.
Once you have created your profile, sign in to your account and go to the Photo section and click on the “Post Your Photos” link as shown below:

You will be taken to a new screen where you can upload one photo at a time. Please make sure the photo is in either GIF or JPG format (most digital cameras produce photos in JPG format). Click on “Submit”. Please note that your photos must be approved by BRP before appearing on the Website.

To delete a photo, please send an email to SpyderTeam@BRP.com with the description of your photo and your username on the site. Your request should be answered within 48 hours.

I am having difficulties entering a contest on the Website.

There are occasionally problems on certain computer setups with filling out contest forms. If this is the case for you, there are a couple of troubleshooting steps you can take.

If the security settings on your Web browser are high, please lower them to medium. If you are using Google Toolbar, please deactivate to fill out the form.

If you are still experiencing problems entering one of our contests, please send an email to SpyderTeam@BRP.com with as many details about your computer setup as possible (browser type, computer type, error message details).

I would like to create an event on the Website.

Any registered member of SpyderRyder.com can create an event. Please note that all events must be approved by BRP before appearing online. Here is a step-by-step guide to creating an event:

1) Start by registering as a member of SpyderRyder.com. Once you have created your account, sign in by clicking the “Sign In” link on the upper right-hand corner of the Website as shown below:

2) Then click on the “My Profile” link at the top right-hand corner of the Website, as shown below:

3) Select the “Events” tab in your profile then click on the “Create Event” button as indicated below:

4) This is where you will enter the details of your event. Click on “Next Step”.

5) You will be asked to confirm your event’s location on the map. This will determine where your event icon will be placed on the SpyderRyder map. Click on “Next Step”.

6) You will be asked to enter a detailed description of the activities you have planned for your event. Click on “Next Step”.

7) You will be asked to add any tips or requirements riders should know before coming to your event. Click on “Next Step”.

8) You will come to a validation screen where you can confirm your information or edit it if anything was entered incorrectly. Once you are done, click on “Submit”.

9) You will be taken to a confirmation screen. Your request is now being validated by BRP. You will receive an email from BRP once your request has been examined.