A situation may occur where you may need to exert a force greater than expected to initiate the turning of the steering handlebar of your vehicle in order to correct its trajectory.
Date: July 17, 2009
Re: Dynamic Power Steering (DPS)
Dear Can-AmTM Spyder Roadster Owner,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, the Canada Motor Vehicle Safety Act and other applicable laws. Bombardier Recreational Products Inc. and BRP US Inc. (“BRP“) have decided that a defect which relates to motor vehicle safety exists in certain Can-Am Spyder Roadster models and are conducting a voluntary safety recall.
What is the potential problem?
A situation may occur where you may need to exert a force greater than expected to initiate the turning of the steering handlebar of your vehicle in order to correct its trajectory. At this increased level of force the handlebar may be turned more than you had intended. If this occurs you may steer your vehicle out of lane which increases the possibility of a crash with other traffic or of a drive off the road.
What should you do?
Call an authorized BRP Can-Am Spyder Roadster dealer and make an appointment to have your vehicle repaired. We will re-program the dynamic power steering systems to improve the smoothness of operation. This software update does not involve the replacement of part and should take less than twenty minutes to complete. The dealer will perform this work at no charge to you. In the mean time be aware that a condition may arise where you need to use more force then expected to steer your vehicle. Stay alert and give yourself enough distance and time to react. BRP encourages you to pass on this information to any other driver of your vehicle.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If you no longer own this vehicle or some information in this notice is incorrect, please contact BRP at your earliest convenience.
For US residents only
If you believe that the dealer or BRP has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E. Washington, D.C. 20590, or call the toll free Auto Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safecar.gov.
For Canadian residents only
If you believe that the notification or correction is inadequate, that the manufacturer fails to correct the situation in accordance with the notification or it fails or is unable to correct the situation within 60 days, you may submit a complaint to the Road Safety and Motor Vehicle Regulation Directorate of Transport Canada at 1-800-333-0510.
If you are a vehicle lessor, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you have questions, need assistance, or to find your nearest authorized BRP dealer:
• Visit www.can-am.brp.com
• In the US and Canada: 1-888-638-5397, 8:00 to 18:00 Eastern time
Sincerely,
After-Sales Service Department,
Bombardier Recreational Products Inc.